Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ecomgindly@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ecomgindly@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ecomgindly@gmail.com.

Refund policy

Exchange Policy

Product Accuracy and Quality Checks:

We strive to make our product listings as accurate and detailed as possible. All orders undergo multi-layer quality checks before dispatch to ensure they reach you in perfect condition.

Exchange Eligibility:

  • Domestic Orders Only: Exchanges are available only for orders within India.
  • Condition: Items must be unused, unwashed, and unworn. They should be returned with all original packaging and tags.
  • Exclusions: Bags, home decor, and jewelry items are non-exchangeable unless defective. We do not accept exchange requests based on color differences or fabric material variations.

Exchange Process:

  1. Request Submission: Contact us within 24-48 hours of delivery via email at ecomgindly@gmail.com or call Alternatively, you can submit your exchange request on our website here.
  2. Processing Fee: A processing fee of ₹200 per product will be charged. Please share the payment screenshot via email.
  3. Direct Shipping (Optional): If you prefer to send the product yourself, our team will provide you with the shipping address. After dispatch, share the AWB number, courier company name, and POD with us. Please use reputable courier services, as we are not responsible for any loss during transit.
  4. Reverse Pickup: Once payment is received, our team will arrange for reverse pickup.
  5. Quality Inspection and Dispatch: After receiving and inspecting the returned product, we will dispatch the new size within 7-10 working days. Only one exchange per order is allowed. If the requested size is unavailable, a credit note will be issued for the total amount of the item(s), valid for 90 days.

 

Cancellation Policy

Customer Cancellations:

  • Prepaid and COD Orders: You can cancel orders within 24 hours of placement. For prepaid orders, we can issue a credit note or replace the item with another product of equal value.
  • Request Method: Email us at ecomgindly@gmail.com

Gindly Cancellations:

  • Reasons: We may cancel orders due to unavailability of materials, incorrect listings, or suspected fraudulent activities.
  • Refunds: For prepaid orders canceled by us, the full amount will be refunded to the registered bank account. Customers will be notified via email.

Cancellation Charges:

Cancellations after placing prepaid orders will incur a 2-3% charge (payment gateway fees).

Credit Note Validity:

Credit notes issued for cancellations or exchanges are valid for 90 days.

Refund Policy

  • No Returns or Refunds: We do not offer returns or refunds once products are sold and delivered.
  • Sale Items: Items marked as ‘Sale’ are non-returnable.